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Magnific Home Appliances accepts returns in cases of manufacturing defects or if a damaged/wrong product is received. Customers are required to check the product upon delivery and inform us within 2 days of receiving the product. Products must be returned in their original packaging with the price tags, barcodes, labels, user manual, warranty card, invoices, etc.
If you want to return a product for any other reason, Magnific Home Appliances will charge a re-stocking fee of 15% of the product value. Returned product should be unused and should not have been damaged in any way.
Please write to us at info@magnific.in, or call us at +91 9513866001, and we will get in touch with you within 24 hours of receiving your request.
We recommend customers take a video and/or photo of the product while unboxing. This will help us resolve any issues more efficiently if the product was damaged during shipping.
The product should not have been installed, and the product(s) should not show any signs of wear and tear. The returned products are subject to verification and checks by Magnific Home Appliances to determine the legitimacy of the return.
If the product is damaged by the customer while installing, the customer is responsible.
Magnific bears the return courier cost for damaged/defective/incorrect products received.
It takes 5 to 7 working days for us to process the refund/exchange when we receive the product in good condition.
To issue a credit note against the returned items (in perfect condition), it could take up to 2 business days.
If you have received a damaged/defective/incorrect product, please get in touch with customer service by email at info@magnific.in or helpline number +91 95138 66001 within 48 hours of delivery.
Microscopic defects that are not visible when the products are installed will not be entertained.
On receiving your complaint, Magnific Home Appliances shall verify the authenticity and the nature of the complaint. If Magnific is convinced that the complaint is genuine, we will initiate the replacement process.
To exchange the product, you must comply with the following conditions:
The returned products are subject to verification and checks by Magnific Home Appliances to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
Once the product is received by Magnific, the replacement product will be dispatched to you within 48 hours.
An order cannot be cancelled once confirmed. You can modify an order (with products of the same or higher value) within 24 hours, provided the order has not been shipped.
If you want to modify your order (within 24 hours) before the order has been shipped, please call the customer service number +91 9513866001 or send us an email at info@magnific.in with the new product details (name, color, price, size).
If you have an account with us, please cancel the order from your ‘My Orders’ page. Otherwise, drop us an email at info@magnific.in.
At Magnific Home Appliances, we prioritize customer satisfaction and ensure a fair refund process for our valued customers. Please find the details of our refund policy below:
All refunds are processed through bank account transactions. We do not issue cash refunds. Refund processing will take 5 to 7 working days after we receive the returned product in good condition and verify its eligibility.
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